Shipping Policy

We are committed to providing safe, reliable, and efficient shipping services for customers worldwide.

1. Order Processing

All orders are carefully inspected and prepared before shipment.

Before dispatch, each diamond undergoes a professional quality inspection. We will record key information such as carat weight, clarity, and color grade, and provide inspection photos for customer confirmation when applicable.

Orders will be shipped after the product details have been confirmed.

For customized orders, additional processing time may be required depending on the specific design, size, cutting, polishing, and customization requirements.

2. Shipping Time

Shipping times may vary depending on the destination, shipping method, customs clearance, and other circumstances.

Estimated delivery times will be provided based on the shipping address and selected shipping method. Please note that estimated delivery times are for reference only and are not guaranteed.

Delays may occur due to customs inspections, weather conditions, transportation disruptions, holidays, or other circumstances beyond our control.

3. Shipping Address

Please make sure that your shipping information is complete and accurate before placing your order, including:

• Full name

• Complete shipping address

• City and postal code

• Phone number

• Email address

We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If you need to change your shipping address after placing an order, please contact us as soon as possible. Address changes cannot be guaranteed once the order has been shipped.

4. Shipment Tracking

Once your order has been shipped, tracking information will be provided when available.

Customers can use the tracking information to monitor the status of their shipment.

Please note that tracking information may take some time to update after the package has been handed over to the carrier.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or region.

Any customs duties, taxes, or import-related charges are the responsibility of the customer unless otherwise stated at the time of purchase.

Customs policies and charges vary from country to country. We recommend that customers check the applicable import regulations in their country before placing an international order.

6. Package Inspection Upon Delivery

Please carefully inspect the outer package immediately upon delivery.

If the package appears damaged, opened, torn, or shows any signs of tampering, please take photos or videos of the package and contact the shipping carrier and our customer service as soon as possible.

Where appropriate, customers may refuse delivery of a package that has obvious damage or signs of tampering.

7. Lost or Delayed Packages

If your package is delayed or appears to be lost during transit, please contact us with your order number and tracking information.

We will assist you in communicating with the shipping carrier and checking the shipment status.

However, delivery times may be affected by circumstances beyond our control, including customs clearance, natural disasters, transportation delays, or carrier-related issues.

8. Incorrect or Undeliverable Address

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to receive the package, additional shipping costs may apply for reshipment.

Please contact us promptly if your package cannot be delivered.

9. Customized Orders

Customized lab-grown diamonds may require additional production and processing time.

Once a customized order has entered production, changes or cancellations may not be possible due to the nature of the customization process.

Customers are responsible for confirming all customization details before production begins.

10. Important Notice

Lab-grown diamonds are precision jewelry products. Each item is carefully inspected and securely packaged before shipment.

By placing an order, the customer acknowledges and agrees to the shipping terms stated in this Shipping Policy.

For any questions regarding shipping, tracking, customs, or delivery, please contact our customer service team before or after placing your order.

We appreciate your trust and look forward to providing you with a safe and reliable shopping experience.